Roberto Gennaro

Chief Digital Officer


All Sessions by Roberto Gennaro

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Day 1: Sep 15, 2020

3:15 pm

3:15 pm

PANEL DISCUSSION: AI FOR CX

How AI is Able to Change your Customer Experience to Drive Profit

AI is being used by leading customer experience teams to transform personalization. Deliver real-time personalized experiences to your customers, informed by customer data. Master the success factors to:

  • Aggregate data about your customers and their preferences
  • Use information about past interactions and purchases
  • Implement deep learning technology on industry trends and consumer behavior

Use AI to create a personalized customer experience.

Day 2: Sep 16, 2020